A website isn't finished at launch. Like a van or a boiler, it needs looking after, mostly in ways you never see.
Hosting
The server your website lives on. Good hosting is fast, secure and monitored. Cheap hosting is often slow and shared with thousands of other sites.
SSL (the padlock)
SSL encrypts the connection between visitors and your site. Without it, browsers warn people that your site is "Not secure". Certificates need renewing, and that should happen automatically.
Backups
If something goes wrong, from a bad update to a hack, a recent backup means you're back online quickly instead of rebuilding from scratch. Backups should be daily and stored separately from the website.
Updates and security
Software behind websites gets regular security fixes. Applying them promptly closes the doors attackers look for.
Uptime monitoring
Monitoring checks your site around the clock, so problems get fixed before customers notice, not days later.
Small changes
New phone number, updated prices, a new photo: small changes should be quick and simple to request.
Havoc Care covers all of this for a fixed monthly price, with a simple status page in Havoc Hub that answers one question: is my website okay?